Terms of Service

The service

IntelliVox is a platform for sending automated voice notifications to contact groups. The service is currently offered as a pilot program: features may change, and access is granted at our discretion.

Your responsibilities

You may only call people who have a relationship with your organization and a reasonable expectation of receiving its notifications — members, participants, families, staff, and volunteers.

You are responsible for having any consent required by applicable law (including telemarketing and robocall regulations such as the TCPA in the United States and CASL in Canada) before uploading a phone number or placing calls to it.

You must honor removal requests: if someone asks your organization to stop calling them, remove them promptly.

You may not use the service for marketing cold-calls, political robocalls, harassment, deception, or any unlawful purpose. We may suspend accounts that do.

Your data

Contact lists and campaign content you upload remain yours. You grant us the limited rights needed to operate the service — storing your data and placing the calls you request — as described in our Privacy Policy.

Availability and disclaimers

We work to keep the service reliable, but during the pilot it is provided “as is,” without warranties of any kind. Telephone delivery depends on carriers and other factors outside our control; a completed call status does not guarantee a message was heard or understood.

Do not use IntelliVox as the sole channel for emergency or life-safety communications.

Liability

To the maximum extent permitted by law, our total liability arising out of the service is limited to the amounts you paid us in the twelve months before the claim (which, during a free pilot, may be zero). We are not liable for indirect or consequential damages.

Changes and contact

We may update these terms as the product matures and will update the date above when we do. Continued use after a change means you accept the updated terms. Questions can be sent through the request-access form on our home page.